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TIG International offers all of the
following professional consulting services relating to Automatic Data
Capture (ADC) and Mobile Computing (MC) systems - either as a total
solution package, or as individual elements of a project:
Business Analysis
Assessing requirements, evaluating project
viability in terms of scope, resources, skills, cost, return on
investment, pay-back time, break-even point, project life duration,
cost savings projections etc. through to general feasibility of the
plan to satisfy client objectives.
Change Management
The smooth implementation of technology to
replace manual methods. Strong focus on the human resources factor and
on clear communication, to ensure support by those using the project.
Consulting
Consulting on all aspects of ADC - from
initial exploratory general meeting, to advising on system
implementation and what it entails, through to detailed investigation
into any nominated specific topic.
Support
TIG International provides exceptional
support services to all its contract clients.
Clients can take advantage of TIG
International’s standard post-implementation support, or have
them tailored to their own requirements. This includes fixed-length
warranties and variable-length hardware and software maintenance
contracts at various service levels.
TIG International has the support that
you require. TIG
International’s technical support engineers are highly
skilled and focused on providing efficient and effective response and
resolutions times. Engineer
skills are based on a background of Networking, Hardware, Programming,
Logistics Experience, Warehousing, Mobile Computing, Interfacing, Bar
Coding and ERP knowledge. Support services may include items such as 24
hours x 7 days support, guaranteed response and resolution times,
periodic software maintenance and remote-dial in support.
TIG International prides itself on providing
a level of service that satisfies all its clients support requirements
and expectations.
System Requirements is the process of
identifying and documenting the features that a solution must possess
to be successful. Each requirement is identified by its
function or by its result…
Training
Provided at all levels, is the major key to
the success of a 'go-live' date, when operators can switch to new
system/technology with minimum disruption to normal operations.
Training the trainer has been found to be the most productive method,
but TIG International can undertake training in all areas. The training
phase usually occurs after TIG International has installed software
into the clients site. Training
can be performed on all software functionality as well as software
administration. Operators
can learn how to perform functions and use the software in an efficient
and effect method, while an administrator can be trained to support the
operation and configuration of the software.
The training provided by TIG
International is one of the major keys to the success of the
implementation. The
quality and level of training performed can facilitate the success of
putting the software into the clients production system with minimum
disruption to normal operations at minimal costs.
TIG International's training services can be
purchased to train a few key operators or even all operators. Training the trainer has
been found to be the most productive method, but TIG International can
undertake training in all areas.
TIG International has had wide experience in
the following industry sectors: logistics, manufacturing, consumer
products, health care, pharmaceuticals, engineering construction,
retail, oil & gas, aerospace & defence, public sector
and utilities.
Cost Benefit Analysis
All necessary return on investment (ROI) and
cost analysis reports can be written to satisfy all accounting and
financial queries and controls. Productivity
improvement measurement programs can monitor/record costs for
comparison with those of the new system.
Our experienced staff can quantify the
time that may be saved by establishing a design that will target labour
intensive area and automate data capture procedures.
The cost benefit analysis performed is
developed to allow the customer to improve their business in many ways.
In some cases the major benefit is an increased rate of throughput,
other sites gain their greatest advantage from the reduction in error
rates or lost stock. In most cases both error reduction as well as an
increased rate of throughput results in a highly effective and
efficient solution. The
solutions that TIG International provides always pay for themselves. This has been established
many times over by our extensive base of satisfied customers.
Additional functionality or customisation. TIG International has an
expert software engineering team with specialists in all areas of
Automated Data Capture. With
a focus on developing software in standard C++…
Documentation
Clear, concise documentation - technical or
otherwise. TIG
International adheres to standard company templates, which are clearly
laid out and indexed, easy to read and professionally presented.
Maximum accuracy is ensured by a three-tiered checking system.
Implementation
TIG International has access to specialists
in all modules of a customer's ERP system, allowing seamless
implementation of an ADC system or third party warehouse management
system.
Installation
From site preparation to fully operational
system, TIG
International can take responsibility for all installation aspects, in
any environment or location, meeting Australian/US/European regulations
as required.
Project Management
TIG International will work on, or off-site
to bring the plan into reality - as specified, on time and within
budget. Project phases are clearly defined. Progress is monitored and
reported regularly. TIG
International project managers have total commitment to the success of
a project.
Quality Assurance
Paramount to the success of any project. ADC is a precision
technology and TIG International carefully monitors every stage with
the greatest attention to detail. Intensive testing includes positive,
negative and stress testing and full system 'dry runs'.
Risk Management
Minimising potential problems by monitoring
the project at all stages. TIG
International is able to recognise possible risks and assess their
implications. All
systems are supported by documented disaster recovery plans. TIG
International works on the principle that prevention is better than
cure.
A specification is the document that
precisely describes a system in enough detail to build the system. In other words, it is the
“blueprint” for the solution.
A specification is needed for all
development jobs so that work can be performed without the need for
constant supervision and coordination…
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