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Support and Maintenance

TIG International offers full support and maintenance options for the Asset Tracking Tool (ATT) software.

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ATT Initial Purchase Guarantee

Initial Purchase Guarantee

Free to all ATT customers:

  • 90 day software warranty
  • 90 day telephone and email support
  • Manufacturer hardware warranty

ATT Maintenance

Maintenance Agreement

Optional ATT Maintenance Agreement includes:

  • Software upgrades
  • Unlimited upgrade support
  • Software fixes
  • Software updates
  • Telephone support
  • Email support
  • TIG stores back-up copies of your configuration files

ATT Support

Support Agreement

Optional ATT Support Agreement includes everything from the ATT Maintenance Agreement above and:

  • Guaranteed response time
  • Guaranteed resolution time
  • Availability of TIG International resources during agreed business hours
  • Optional after hours support
  • Can be combined with other TIG Support Agreements